Support

How can we help?

Questions, feedback, or something not working as expected? Get in touch and we will help you with Sora.

Need help with Sora, want to share feedback, or report a problem?

When reporting a problem, please include:

• The email connected to your Sora account
• Your iPhone model and iOS version
• A short description of what happened
• A screenshot, if possible

SUBSCRIPTIONS

How do I restore my purchase?

Open Sora, go to Profile, open Settings and select Restore purchase.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, select Subscriptions, choose Sora and tap Cancel Subscription.

Deleting the app does not automatically cancel your subscription.

ACCOUNT AND DATA

How do I delete my account?

Open Sora, go to Profile, open Settings and select Delete account.

Deleting your account permanently removes your cycle data, check-ins, period history and health records. This cannot be undone.

HEALTH INFORMATION

Sora is designed for wellness and educational purposes. It does not provide medical advice, diagnosis or treatment.

If you are concerned about your health or symptoms, contact a qualified healthcare professional. If you believe you are experiencing a medical emergency, contact your local emergency services.